Your Employees can make or break your business

Your employees affect your profit. Studies show that when customers decide not to come back to a business, 70% of the time it is because of the employees. Customers are looking for a positive, welcoming experience that inspires trust and encourages them to make a purchasing decision. When your employees rob them of the experience, they are effectively robbing you of revenue.

Here are the 6 Top Ways to increase your profits:

1.Know who you are hiring: Do not fall into the trap of hiring the first body that walks through the door because you have a urgent need. You need to interview at least 3 people and give each the same scenario of a customer problem then see how they each would handle that issue.

 
2.Be clear from day one: A new employee’s most important day is day one. Set up a simple orientation or mentor program that introduces them to the mission of your business and the value you offer.

3.Create a strong feedback loop: An open door policy is the best way to measure employee satisfaction, and encourages employees to express their views in a constructive, non-confrontational manner.

4.Improve training: Here is a simple calculation: improper training + poor customer support + lost dollars. Regular training is key to the success of your business.

 
5.Better retaining: Imagine being a customer and dealing with a new inexperienced person on every business. Keeping your employees is important to increasing your profits. Understanding what motivates them will keep them around longer.

6.Frequent check-ins: Employees want to know how they are doing. They want to feel appreciated and the best way to do that is giving them reviews. This way they know what you expect and you can help them grow.

Employee Recognition is important to the grow of your business.

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