Seeing your restaurant through the customers eyes

Have you ever gone somewhere and seen things in a place of business and wondered why it was there or why it looked like it did. It is very hard for any business to step back and see their own business through the customer’s eyes. It is like looking for the mustard in the refrigerator, it is right in front of your eyes but you cannot see it.

This is where we come in and help you build on your strengths and work on your areas of opportunities. We have that doing our assessment helps pinpoint areas of improvement.

Restaurant, Staff, and Service Assessment

This is where we inconspicuously dine at your restaurant twice once during your slow hours and once during your busiest times. We evaluate the whole dining experience.

• Outside Presentation of your restaurant
• Your front entrance and your restrooms
• Your Hosting staff and management
• Overall appearance of your dining room
• Your atmosphere and noise level
• Your wait-staff service and selling techniques
• Your menu, food presentation, and quality
• Ending Service and Payment Handling
• And more

Next we do:

A comprehensive breakdown of your operations

• Your kitchen, work station, and bar
• The flow of movement between staff, kitchen and hosting
• Food Prep, and food service
• Food Cost, Food Waste, Food Inventory
• Point of Sales and accounting

We give you the final report based on your strengths and areas of opportunity then help you build an action plan to build on your strength and improve your opportunities. This becomes part of the road map to take your restaurant in a new direction.

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